Frequently Asked Questions

What is®?® is an online platform for unipolar depressive patients and their depression specialists (doctors, psychologists, therapists) with two CE marked medical devices: the® psychoeducation and the® mood diagram.® psychoeducation is an effective, evidence-based, online therapy program and therapy support. It contains many elements of cognitive behavior therapy and offers comprehensive information on depression.

The® mood diagram was developed on a scientific basis and helps in the detection of disease patterns, the documentation and detection of early symptoms, as well as in achieving an optimal treatment result.

The use of® psychoeducation or the® mood diagram does not replace a doctor or a therapist.

How does® work?

The medical products from® were developed on a scientific basis and with a multidisciplinary team of doctors and psychologists. They are based on the latest medical knowledge and contain many elements of cognitive behavior therapy. A total of 59 units with different subject areas are available to the patients. These units contain videos, information elements, quizzes and exercises. Many interactive elements and speakers (voice over) facilitate the handling of the modules.

These therapy units are embedded in an LMS (learning management system), which enables playful access to even the most complex of subjects.
The platform of® offers that patients use the offer together with their depression specialists. Therefore, numerous interaction options are provided. In addition to individual support, groups can be set up by the depression specialist and guided through the modules.® supports evidence-based therapy for patients suffering from unipolar depression. For this purpose, extensive reports are made available to the patients and depression specialists. In this way,® creates extensive transparency for patients and their depression specialists across all phases of therapy.

Patients are also offered to address questions about depression issues to a team of doctors and psychologists in the supervised forums of®.

How can I test®?

Choose our „Free Package“ and begin your trial with our PHQ9 depression questionnaire. As well as the guidelines for using it, you will also receive the introductory- und  mood chart module, access to the® Mood Chart and our newsletter for free. You are also welcome to download the® app (which is available from June 2021 in the Apple iOS store as well as the Google PlayStore).

How do I get to®?

There are different ways to get to®. You can get® directly from our homepage® , you can be invited by your depression specialist or your insurance company provides you with access. As you see there are many ways to get the benefits of®.

If you purchased® yourself: There are numerous insurance companies, public and private, that provide reimbursement for these medical devices.

To register, you need an e-mail address and a personal password. Registration is anonymous and offers you completely flexible use.

What does® cost?

Depending on the chosen product, you can purchase a one-off three-month or one-off six-month access for®. All products end automatically. Please visit our home page at® for products that are currently available and prices.

What payment options are there?

We offer credit card payment and payment via PayPal. We are constantly expanding our payment options. Please also visit our homepage.

Is there a right of return?
No, there is no right of return after purchasing®
What are the technical requirements for using®?

You can use® with all internet-enabled devices (desktop, tablet, smartphone). Minimum browser versions for desktop: Chrome 75, Firefox 68.8, Edge 80, Safari 11. Minimum browser versions for mobile devices: Chrome (Android), Safari 1 (iOS).

You can also download our app for mobile devices (tablet and smartphone). The app is available for iOS and Android in the Apple and Google stores (minimum requirements: Android 10 or iOS 12.1).

Please also note the minimum age of 18 to use®.

Can I involve my depression specialist (doctor, psychologist, therapist) on®?

Absolutely. This is a core function of®. You can invite your therapist directly via email. He then receives an email with a link from®. Your depression specialist can use this to register with us and will be directly connected to you. This allows a lot of important information about the therapy to be shared and together to determine the further course of action.

You will get further information on the functions of® in the introductory onboarding process.

My doctor / psychologist / psychotherapist has prescribed®, how does the payment process work?

In principle, the medical products from® are reimbursable. Some social security funds and health insurers are already paying for®. The majority of private health insurances also cover the costs of these medical products. Please inquire in advance about insurance coverage in your case.

If® is a self-paying service for you, you can still try to get the costs reimbursed. Since there is no obligation to bear the costs in this case, a takeover is only possible on a goodwill basis. We provide forms to apply for coverage on the platform.


How often should® psychoeducation and the mood chart be used?

You should fill out the® mood chart daily to achieve the desired effects. Perfom psychoeducation from® at least two to three times a week. The exercises shown there as needed. In many cases, a certain period of exercise is a prerequisite for their effectiveness. 

If you cannot understand the content provided, please skip it and discuss how to proceed with your depression specialist. You are also welcome to repeat certain content several times. All therapy modules are available as often as you wish during an up-to-date membership. You also can “like” the therapy modules and therby build up your own list of favorits. Make use of it!

Is my personal information safe?® attaches the highest importance to data protection. All data is only saved anonymously. In addition, the relevant laws on the protection of personal data set clear guidelines. The data is stored in a secure and certified data center in Austria, European Union. No data is stored on the end device.

Are the products from® the right solution for me?

The® psychoeducation and the® mood diagram were developed for patients with unipolar depression. The evidence-based foundations processed here are strongly recommended by national and international guidelines (e.g. S3 guidelines or NICE guidelines) for the majority of all patients (exception: patients with severe depression and / or who were admitted to hospital).
The positive effects have been extensively described in the medical-scientific literature.

What are the risks or side effects?
We are currently not aware of any side effects. If you are overwhelmed by the wealth of information provided by® and are disappointed, please interrupt the program and discuss how to proceed with your depression specialist.

Please be aware that® does not replace a doctor, psychologist or therapist, but should generally be used as a complement.

Can® be combined with medication?

Yes. Please inform your practitioner that you are using® – you should also send your practitioner the portfolio with the® reports (Mood Chart, PHQ-9, N-back, Stroop among others).

Can I pass on the access data to third parties?

No. Apart from the contractual provisions – all content, questionnaires and mood chart entries as well as reports are tailored to you personally. Passing on results in incorrect, unusable results.

How can I contact®?

You can reach us at . We will be happy to contact you directly.

Is there a personal contact for me?® is a producer and supplier of medical devices. We provide you with a platform with medical devices on which you and your depression specialist will find optimal conditions to work together on your illness. Further on we provide general support by the so called “Forums”. These are moderated virtual room; moderation is provided there by® depression specialists – doctors and psychologists.

Feel free to contact us at for any question.

Can® replace therapy with a therapist or drug therapy?

This is not the goal of®. We provide the platform for patients and their depression specialists (doctors, psychologists, psychotherapists), on which both should find optimal conditions and products to combat depression.

Exceptions to this may be e.g. the bridging of waiting times for a therapy place or – based on international guidelines (e.g. NICE guidelines) – the implementation of computer-assisted therapy for depression complaints with a PHQ9 value less than or equal to 9.

Is it possible to arrange therapy sessions on your website or to find a suitable therapist?

First and foremost, we want to provide patients and their depression specialists a shared platform and effective medical products for fighting depression. For those patients who haven’t been working with a depression specialist up to now, we offer a list of depression specialists – doctors, psychologists and therapists. Patients are welcome to make contact with them. This is an additional service provided by® to make life easier for you. We would not be a contractual party and would also not receive any payment for this, as a result.

Can I network or exchange ideas with other users?

Yes, we offer four “supervised forums”. In these you can exchange information on various questions about depression (positive activities, Q&A about our therapy modules, news about depression, questions for the® community) with other users. The forums are moderated by doctors and psychologists from our team.

What does evidence-based depression treatment mean?® stands for evidence-based depression treatment, which means that we rely exclusively on scientifically and medically based knowledge and provide this to our patients in the context of our medical devices.

Why and which reports does® offer for patients?

We want to bring more transparency to the treatment process for depression. With this in mind, we offer patients different reports which are consolidated into the health record. These include the mood chart report, the PHQ-9 depression questionnaire, the stroop report and the N-back report, to name only a few. As a patient, you can share these reports with your depression specialist, family, friends and colleagues.

These reports can be an important source of information for therapy decisions. Please also discuss these reports with your depression specialist.

Is it possible to switch / upgrade to another package, if I have already chosen another?
There is currently no provision for upgrading from one package to another. Please take advantage of our free introductory package. This way, you will have the chance to gain a good impression of the® platform and out medical products. Essentially, you can choose between the 6-month product and the 12-month product. Both products end automatically at the end of the contract period. We would recommend the 12-month product because then you will have the opportunity to have access to the content and products on® for a longer period of time. This will support you in achieving an optimal, successful treatment outcome (including important maintenance therapy).
Who can I contact in an emergency?

In emergencies, please contact your depression specialist or a hospital with a psychiatric emergency department.
You can also contact the telephone counseling service around the clock. You will receive competent, confidential and anonymous help here.

Please find here an overview of emergency contacts.

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Our vision at® is to create a place, where all depressed people feel they are in good hands - empowering them to beat depression!

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